Thank you for choosing our optometry office for your eye care needs. We understand that life can sometimes get busy, and unexpected circumstances can arise, causing you to miss your scheduled appointment. However, missed appointments, also known as "no-shows," can disrupt our scheduling system, prevent other patients from receiving timely care, and impact the overall efficiency of our practice. To ensure that we can provide the best service to all of our patients, we have implemented the following no-show policy:
1. Appointment Confirmation:
a. When you schedule an appointment with us, we will provide you with a reminder of the date and time via phone call, email, or SMS message.
b. It is your responsibility to confirm the appointment by responding to the reminder message or by contacting our office within 24 hours of the scheduled appointment. If we do not receive a confirmation from you, your appointment will be treated as a walk-in appointment.
2. Cancellation or Rescheduling:
a. If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours' notice.
b. You can cancel or reschedule your appointment by calling our office during business hours or leaving a voicemail if it is after hours.
c. If you cancel or reschedule within the 24-hour window, it will be considered a late cancellation.
3. Late Cancellation:
a. A late cancellation refers to any appointment cancellation or rescheduling made less than 24 hours prior to the scheduled appointment time.
b. For late cancellations, we reserve the right to charge a no-show fee of $25.
4. No-Show:
a. A no-show occurs when a patient fails to arrive for a scheduled appointment withoutproviding any prior notice.
b. For no-show appointments, we reserve the right to charge a no-show fee of $25
5. Fee Collection:
a. If a no-show fee or late cancellation fee is applicable, it will be added to your account.
6. Policy Enforcement:
a. Our no-show policy will be enforced consistently and fairly for all patients.
b. Repeated no-shows or late cancellations may result in restrictions or limitations on future appointment scheduling.
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